puzzelPrivacy Policy
This page describes what we collect when you use puzzel and how we keep that data protected. Our privacy practices are built on a simple principle: we collect only what we need to operate our sportsbook, live-dealer tables, and slot games securely, and we do not share your information with third parties except where necessary for payment processing, customer support, or legal compliance.
When you register for a puzzel account, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or place a bet on Liga 1 fixtures or spin a slot game, we collect personal data. This policy explains what data we gather, why we need it, who may access it, and what rights you have over your information.
Our operations span members across Jakarta, Surabaya, Bandung, Medan, and Semarang. Regardless of your location within supported jurisdictions, our data handling practices remain consistent and transparent.
What Data We Collect and Why
We collect personal information at several touchpoints. During registration, we gather your email address, phone number, and a password you set. These details enable account creation and secure login. We do not sell your email to third parties; we use it solely for account notifications, promotion updates (which you can opt out of), and support communications.
For KYC (Know Your Customer) verification, we collect your full name, date of birth, national ID number, and a photograph of your ID document and a selfie. We also collect your residential address. This information is required by anti-money-laundering regulations and helps us verify your identity before processing withdrawals. We store this data securely and do not share it with marketing partners or advertisers.
When you deposit or withdraw, we receive payment details routed through our payment processors. If you use DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, your transaction flows through those services' secure gateways—puzzel does not store your wallet credentials. If you use mobile banking, local payment, online payment, or e-wallet bank transfer, we receive only your bank account number and name; we do not store your online banking password or PIN. Your sportsbook bets, casino wagers, and slot spins generate activity logs that we retain for audit and dispute resolution purposes.
Our servers may sit outside your jurisdiction
We may store your data on servers located outside Indonesia. By using puzzel, you consent to this cross-border data transfer. We encrypt all data in transit and at rest using industry-standard SSL and AES protocols.
How We Use Your Data on puzzel
Your data enables core platform functions. We use it to authenticate your login, process your deposits and withdrawals, calculate your weekly cashback, track your tier progression, and settle your bets. We also use your information to detect fraud, prevent money laundering, and comply with legal obligations.
We may contact you about promotions, seasonal campaigns (like Idul Fitri or Idul Adha offers), or important account notices. You can unsubscribe from marketing emails at any time via your account settings. We will continue to send transactional emails (withdrawal confirmations, tier notifications, security alerts) regardless of your marketing preference, as these are essential to account operation.
Third Parties and Data Sharing
We do not sell your personal data to advertisers, data brokers, or marketing firms. However, we do share limited information with essential service providers:
- Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and our banking partners receive only transaction data necessary to process deposits and withdrawals.
- Customer support platforms: Our English support team uses ticketing systems where your account information and chat history are stored for dispute resolution and service quality.
- Legal authorities: We may disclose information if required by law, court order, or regulatory investigation. We notify you of such disclosure unless legally prohibited.
- Live-dealer studios: When you play at a live roulette, blackjack, or Dragon Tiger table, the studio operator sees your username and bet amounts for game operation but does not receive your full KYC details.
Cookies and Tracking Technologies
We use cookies to enhance your puzzel experience. Session cookies keep you logged in during your visit. Persistent cookies remember your preferences (language, odds format, dark mode setting) so you do not need to reset them each time. We do not use cookies to track your activity across other websites.
Our analytics system (used to measure page load times and identify technical errors) may set analytics cookies. These do not identify you personally; they track aggregate traffic patterns. You can disable cookies in your browser settings, though this may limit certain puzzel features.
Your Rights Regarding Your Data
You have the right to access, correct, and delete your personal information. To exercise these rights, contact our support team with your request. We will respond within 10 business days. You also have the right to data portability—we can export your account data in a structured format upon request.
If you request account closure, we will delete your personal data within 30 days, except where retention is required by law (anti-money-laundering records may be retained for up to seven years). Your transaction history remains available to you during the closure window if you need to reference it for tax or dispute purposes.
Our commitment: your data is secured, never sold, and treated with the same respect we demand for our own information.
Data Security and Breach Response
We protect your data using SSL encryption, firewalled servers, and regular security audits. Our team undergoes background checks and signs confidentiality agreements. Access to sensitive data is restricted to personnel who need it to perform their job function.
If a data breach occurs despite our safeguards, we will notify affected members within 72 hours and inform you of steps we are taking to remediate it. We maintain cyber insurance and incident response protocols. You can always check your account's login history in your security settings to spot unauthorized access.
Changes to This Privacy Policy
We may update this policy periodically. If we make material changes, we will notify you via email or an in-app banner at least 30 days before the change takes effect. Your continued use of puzzel after the change date constitutes acceptance of the updated policy.
Contact Us About Privacy
If you have questions about this privacy policy, how we handle your data, or wish to exercise your data rights, our English support team is available to assist. You can reach us via in-app chat, email, or phone during our standard support hours. We will respond to all privacy inquiries within 10 business days.
We take privacy seriously because your trust is essential to puzzel's operation. We do not view data as a commodity to monetize; we view it as information you have entrusted to us to deliver a secure, fair gaming experience. Our privacy practices reflect this commitment.
Our services are available only where local law permits. Your jurisdiction's data protection laws may provide additional rights beyond what this policy describes. We recommend reviewing your local privacy regulations to understand the full scope of your data protections.